The Overall Objective

is to increase knowledge and confidence, by developing management & leadership skills, contributing towards improving performance both individually and in their teams

Training Objectives: by the end of this training the delegates will be able to...

• Define management & leadership as it applies to their roles
• Describe the skills of effective team leaders: prioritisation, communication, feedback, delegation & motivation
• Demonstrate how they apply these skills in practical situations
• Refine and develop their individual skills through practice, feedback and coaching

Bear in mind...

• You could do this over 1, 2, 3 or more days potentially
• I suggest you use 2 days, with a space of 2/3 weeks between so they can apply new skills and review their implementation
• You may wish to tailor this more specifically: please feel free to discuss your requirements in depth

Sessions Day 1

Outline Content

Your People will be able to…

Pre Training

  • Individual briefing

  •  

  • Consider their individual learning objectives

  • Assess their own current knowledge level​​ 

Introduction & Learning Objectives

  • Outline Agenda

  • Overall Objectives

  • Personal Learning Objectives

  • Describe their individual learning objectives

 

What does a Team Leader do?

  • The Big Picture

  • KPIs & SMART Objectives

  • Management vs. Leadership – team exercise

 

  • Define what a team leader is and does with their team

Managing Performance – giving & receiving Feedback

  • How to tell people they are doing well

  • How to let them know they can do better

  • Feedback – the BOOST model

  • Team exercise – The Stack

  • Demonstrate how to tell people how they are doing – both well and for development

Motivating the team

  • What makes you & them tick?

  • The basics: people’s needs and wants

  • How team leaders act as motivators

  • Describe what motivates their team

Delegating not dumping

  • Working as a team

  • Asking people to do things

  • Steps in effective delegation

  • Define how they delegate and involve their team

Learning Review

  • Action Planning

  • Start. Stop, Continue

  • Link to development plans/objectives

  • Apply learning to sales situations

  • Agree actions points for implementation & coaching

 

Sessions – Day 2

Outline Content

Your People will be able to…

Between sessions

  • Individual phone calls to follow up action points

  • Consider their individual learning objectives

  • Assess their own current knowledge level​​ 

Day 2 - Introduction & Learning Objectives

  • Outline Agenda

  • Overall Objectives

  • Personal Learning Objectives

  • Describe their individual learning objectives

 

Communication Skills to help get things done

  • Questions for understanding

  • Active listening

  • Your preferred communication styles

  • How to understand other people communication styles

  • Demonstrate a range of communication and some flexibility in their approach

Managing Yourself Effectively

  • Importance & Urgent – prioritisation

  • Handing paper. Technology & interruptions

  • Managing your day – and theirs

  • Describe the techniques of individual productivity

Changing things for the better

  • Why change matters

  • What happens when we change things?

  • The changes we face

  • Define how changes may be successfully implemented

The Tower Contract

  • Team exercise

  • Develop skills in KPIs, leading, following, developing performance and feeding back

  • Demonstrate a range of management & leadership skills

Learning Review

 

  • Action Planning

  • Start. Stop, Continue

  • Link to development plans/objectives

  • Apply learning to their situations

  • Agree actions points for implementation & coaching