Operational Risk Management Course Outline

Specifically designed to show how operational risk management can be a useful tool for achieving targets and goals, this course enables you to make sense of the risk-based approach and to translate the theory of risk management into workable techniques for improving business performance. By relating the principles of risk management to everyday business situations, this programme helps delegates translate theory into practice and so increase their risk management effectiveness.

Operational risk has been described by the Basel Committee as “the risk of losses resulting from inadequate or failed internal processes, people and systems, or from external events.”

While the Risk Specialist may be responsible for managing the risk model, the actual risks are managed in the business functions. This course will de-mystify the language of risk management and provide the tools to help you to manage the operational risks that arise in your area.

Who should attend?

This course is a must if you are a manager of support or business function, and responsible for monitoring, managing and reporting on risks in your business. This course is also suitable if you're a Risk Specialist who's new to a Risk Management role. This event is not intended for risk specialists or individuals with a high degree of risk management experience. Rather, it has been specifically developed for General, Departmental, Operations and Administrative managers who wish to improve their business performance through effective risk management processes and behaviours

The exercises and case studies employed will be of most relevance to those from Banks, Building Societies, Insurance Companies, Wealth Managers and Intermediaries.
How delegates will benefit

By the end of the course you will:

• Fully understand the theory and language of risk management
• Be able to apply that theory in your business and recognise what outcomes you can change for the better
• Know how to usefully interpret the risk data you receive
• Distinguish between the controllable and uncontrollable so that effort is expended where impact is possible
• Identify and assess options for improving your current control of risks
• Benchmark your interpretation and approach against industry good practice
• Define the KPIs that help you monitor the overall level of operational risk
• Identify the real causes of risk issues, using a range of the most recent case studies.
• Examine the risk measurement and management techniques available and evaluate their suitability for your role
• Review your current risk management methodology in the light of industry experiences and FSA expectations
• Anticipate some of the more challenging issues surrounding operational risk, and how these might be resolved.

Training Approach

You will have the opportunity to work in small groups, applying theory to case studies based on real life events where the quality of risk management played its part in success and failure. This is a fully interactive programme with the minimum of “lecture” style and maximum of “hands on” application.

Group size is kept to a maximum of 15 to facilitate sharing of experience amongst the delegates

Workshop leader: Philip Ingle

Phil has worked for over 17 years as a management and training consultant and his energetic training style combined with clear communication of complex issues has helped people at all levels of business to develop critically important skills in risk management, people management and strategy development.
Phil holds an MBA (Cranfield) and is a Fellow of the Chartered Institute of Personnel and Development. He is a Master Practitioner of Neuro Linguistic Programming and holds Level ‘A’ Certificate of Competence in Occupational Testing from the British Psychological Society. He is an Associate of the Chartered Institute of Bankers and holds the Financial Planning Certificate. He is also a Fellow of the Professional Speaking Association

Programme Outline