A fellow trainer floored me this week with a simple question. I am privileged to be a part of a number of professional networks and one of these features self-employed professionals who are members of the UK’s Chartered Institute of Personnel & Development – the HR and Training community. Our Special Interest Group considers various…
I have been working on a number of pitches to potential clients this week, and was pleased to be asked for interview for one of them. The requirement was for training for leaders of “fast growth” SMEs, which came from a Local Enterprise Partnership (LEP). My proposal was carefully researched (of course!) so I put…
This recent review on Trip Advisor has been well covered in UK media recently. This starts from a customer complaint… What has got most of the coverage though is the response: ‘I’m sorry that you feel that you were “ripped off” and I’ll try to explain why you weren’t. You entered the cafe and the…
May we look beyond the horribly trendy sounding title of “peak” – as we have seen peak oil, peak beard, and selected other “peaks” which allegedly signify the use or consumption of something will now decline. Then the boss of Ikea this Monday declares “peak stuff” *– well it got me thinking. AS consumers we…
It’s amazing where you mind takes you sometimes. Catching up on some reading last week I was transported to one of my unhappiest moments of recent years, which involved the process of selling my wife’s car. I know this sounds rather trivial example, but stay with it – because I lost my temper, and it…