No question about the biggest economic story of 2022 – inflation. We should perhaps not be surprised we have it: all that money printing – sorry quantitative easing – during the pandemic means that there has never been as much money in the world as there is today, and supply chain issues mean more money…
This is a story about sales and service, and their relationship to profit. The failure of my bicycle’s gear lever meant a trip to a cycle retailer. All very polite, they identified the required part, but didn’t have it in stock. Never mind – you can order online. And they continued “while we’ve looked at…
Prices are rising. It is not just me experiencing a ‘heart moment’ at the supermarket checkout, or when buying petrol. Energy costs and their associated direct debits are also on the rise. A quick look at why, and a quicker look at what you can do about it. Why: Classic economic theory has “too much…
I returned to MeetspaceVR last week with my friends on the CIPD Coventry & Warwickshire Committee, for a virtual reality experience. The key word is experience. I hope you can see the pictures, which give an idea of how it works. You and your team wear goggle, headphones and a battery pack which connects and…
I am privileged and delighted to have had 5 trips to London over the last couple of weeks. This week was wonderful: clear, crisp mornings, trains which ran on time, beautiful sunny evenings with tube crowding like its 2019. Two years ago this week we went into lock down and the start of the pandemic…
My training work this week included a session on managing appraisals -surely one of the least favourite and regarded aspects of management. And of being employed. Yet there is a need – an imperative – that appraisal are conducted in some areas, such as financial services where the regulators demand them. Well, they don’t actually…